The following are workshops that Lee Jones is available to facilitate.


Enhancing Volunteer contributions through best practices - a workshop for staff

This workshop includes two facilitated sessions to cull the wisdom of the group before and after presentations on volunteerism and best practices in volunteer engagement. The aim of the workshop is to bring about a common understanding of the influence staff have in building a successful volunteer culture. 

The Fundamentals of Volunteer Management

This workshop covers the key elements necessary for a successful volunteer program. Emphasis is put on identifying standards of practice, sources of information and support, and practical tools. Topics covered include preparing for the volunteer, finding and preparing the volunteer, and retention.

This workshop is ideal for those new to the field or those establishing a new program.

Learning objectives

  • Identify key standards and best practices for volunteer programs 
  • Identify key elements of volunteer program foundation from preparation to retention
  • Identify key resources for volunteer management

Writing Productive Role Descriptions

Role Descriptions can be a productive tool used to create efficiencies within the volunteer program.  Key points  described within role descriptions include, responsibilities; tasks; role overview; alignment with organizational goals; skills, experience and attributes; training; benefits for the volunteer; benefits for the volunteer’s employer; other requirements (i.e. screening).

The well-articulated role description assists in risk assessment, identifies orientation and training needs, and clarifies skill sets. This in turn helps with the identification of recruitment targets, and helps frame discussions on the impact and benefits for all involved.

Learning Objectives

  • Understand the basic components of an effective role description
  • Understand the significance role descriptions have in risk assessment 
  • Understand how effective role descriptions can increase success in recruitment.

A half day skill building workshop with the opportunity to draft a role description in a supportive environment is also available.

Recruitment and Retention

This workshop focuses on helpful insights from some non-traditional volunteer management sources such as business research and coaching methodologies to shed new light onto finding and engaging volunteers. In part 2 it examines how these insights can be applied to the attraction and engagement of two target groups – the skilled volunteer, and corporate volunteers. Consideration is given to why it is important that the fundamentals of volunteer programs retain their integrity but shift to accommodate the needs of an increasingly sophisticated and diverse volunteer base.

Learning Objectives

  • Understand and apply research findings about what motivates people to volunteer attraction and retention
  • How to increase your success with attracting skilled volunteers
  • How to maintain program integrity and accommodate diverse volunteer needs

Creating a Volunteer Engagement Team

In the words of volunteer management thought leader Betty Stallings the harbinger and cry of the volunteer manager should be “get someone to do the job!” not “get the job done!” The recent surge in skilled volunteers and corporate volunteerism means that a whole new realm of possibility exists to support the formation of volunteer teams designed to support the function of volunteer management.

The Volunteer Engagement Team (VET) model is flexible and adaptable to your organization’s needs. We begin with articulating the needs participants are seeking to meet with their VET.  We then move on to create terms of reference and role descriptions, and identify targets for recruitment. An examination of the screening and placement processes for self-sustaining teams, and the type of leadership and best practices necessary to engage a team of highly skilled volunteers are also covered.

Learning Objectives

  • Understand the steps necessary to form a VET
  • Establish the fundamental pieces of the Terms of Reference and Role Descriptions for your VET
  • Understand the types of screening, placement and leadership necessary for VET success. 

Training Staff and Leadership Volunteers to Work with Volunteers

This workshop provides staff and leadership volunteers with the skills they need to be effective in their work with volunteers. We begin by examining what a volunteer is, what their role is within a nonprofit organization, and how supervisors contribute to the engagement process. We then move on to review some of the basic elements of supervision including orientation and training, communication, delegating, providing oversight and feedback, accountability, evaluation and recognition. Group work with case studies will be used to provide hands on practice and help integrate learning.

This can be delivered as a community-based workshop, or organization-based training session, for staff or leadership volunteers.

Learning Objectives

  • Establish the importance of creating a shared understanding of the role of the volunteer and of the supervisor
  • Identify the basic elements of supervision
  • Understand the impact of good volunteer supervision on volunteer retention


Enhancing Volunteer Contributions Through Best Practices - A Workshop for Staff  Hamilton Burlington Society for the Prevention of Cruelty of Animals

Caring for Volunteers: Contextualizing the Canadian Code for Volunteer Involvement Ontario Association of Art Galleries

Attraction and Retention of Volunteers London Environmental Network

H.R. Policy and Procedure Review and Update   Regional HIV/AIDS Connection

Writing Effective Policies and Procedures     London and Area Association for Volunteer Administration (LAVA)

Attraction and Retention of Volunteers     Professional Association of Volunteer Leaders (PAVRO-O) - Ontario Annual Provincial Conference, Mississauga

Volunteer 101 -Training Staff to Work with Volunteers  Environment Hamilton

Attracting and Retaining Volunteers : A New Approach Tillsonburg Cultural Improvement Alliance

Increasing Capacity through Effective Volunteer Engagement                               Pillar Nonprofit Network/Fanshawe College

Fundamentals in Volunteer Management     Pillar Nonprofit Network, London